Returns & Exchanges
How do I return my order?
We are very sorry you wish to return your item(s).To return an item and obtain a refund, please follow this link to our Returns Portal and follow the instructions Full details of our Returns and Refund Policy can be found here
How long do I have to return an item after I receive my parcel?
🎁We’ve extended our usual returns period to help make gifting stress-free.Purchases made from 27th October 2025 can be returned until 31st January 2026, giving you extra time to ensure every gift is just right. Shop now with confidence, knowing you’
What is your exchange policy?
We are sorry that we are currently unable to offer exchanges however you can return your items for a refund if unworn and tags are still attached.
How long will it take to receive my refund?
Once your return is received by us, we will begin to process your refund within 7 business days. Please then allow up to a further 7 business days for the refund amount to appear in your account. If you have not received your refund within this time,
Can I return a personalised item?
We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.
Returns & Refund information
REFUND POLICY. If you are not completely happy with your purchase, please return it to us in its original condition. Please keep your dispatch note as this may be requested with your return. RETURNS. For online purchases: If you are not completely ha
How do I check the status of my return and refund?
To view the status of your return and refund, please login into your unique customer return dashboard here. Please enter the precise order number stated in your order confirmation, and the email address you used when placing your order. Please allow