Orders

How will I know my order has been received by you?

You will receive email confirmation of your order as soon as your payment has been approved.

How will I know my order has been shipped?

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking information

Can I amend my order after I place it?

Our priority is to generate your label and start picking the order as soon as possible which means we are unable to make changes once an order has been placed. Once an order has been placed, unfortunately we are unable to cancel or amend the order or

Where is my order?

You can track your order with the link and tracking number provided on your confirmation email. If your order has been in transit for over 7 business days, please contact our concierge team here .

I’m missing an item from my order, what should I do?

We're very sorry for any inconvenience and disappointment this may cause. Please contact our Customer Services concierge here and confirm the missing item(s), colour and size. If possible please also provide a copy of the dispatch note you received

What should I do if I receive a faulty or damaged item?

We're very sorry for any inconvenience and disappointment this may cause. Please contact our Customer Services concierge here and provide the following:. 1. Your order number i.e. SARXXXX. 2. The email address used for the purchase. 3. Images of the