Faulty goods refer to manufacturing issues.  Items that are damaged because of normal wear and tear are not considered to be faulty. To claim under your warranty, we will request a clear image of the fault along with a description of how the garment

Faulty goods refer to manufacturing issues. &#xA0;Items that are damaged because of normal wear and tear are not considered to be faulty.&#xA0;To claim under your warranty, we will request a clear image of the fault along with a description of how the garment has been washed and dried. &#xA0;This will then result in the return of the garment.Refunds will be credited to the purchaser&#x2019;s original method of payment. &#xA0;Original shipping charges will not be refunded. &#xA0;The amount will be refunded in the currency used to make the original purchase. &#xA0;Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.Once the return is received into our warehouse, we will begin to process the refund as soon as possible and within 7 business days. Please allow up to a further 7 business days for the refund amount to appear in your account.If you have not received your refund within this time, please contact our Customer Services concierge <a href="https://shop.saracens.com/pages/contact-us">here</a> and provide the courier name and tracking number for your returned parcel.

Faulty Goods

We're very sorry  for any inconvenience and disappointment this may cause. Please contact our Customer Services concierge using the form here and provide the following:. 1. Your order number i.e. SARXXXX. 2. The email address used for the purchase. 3

We&apos;re very sorry &#xA0;for any inconvenience and disappointment this may cause.Please contact our Customer Services concierge using the form <a href="https://shop.saracens.com/pages/contact-us">here&#xA0;</a>and provide the following:1. Your order number i.e. SARXXXX2. The email address used for the purchase3. Images of the fault / damage: i) close image up of the fault / damage, ii) zoomed out image to show location of the fault / damage on the garment4. Short description of the fault / damageOur Customer Services team will reach out to you by the end of the business day following receipt of your message.

What should I do if I receive a faulty or damaged item?

Saracens Store 

Faulty & Damaged Goods

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Can I amend my order after I place it?

Where is my order?

I’m missing an item from my order, what should I do?

Items received are different from what I ordered, what should I do?

Orders

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My order states delivered but I have not received it.

Shipping & Delivery Information

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How long do I have to return an item after I receive my parcel?

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How long will it take to receive my refund?

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Returns & Refund information

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Returns & Exchanges

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I forgot to apply my discount code

Discount codes & Giftcard Policy

Discounts

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Product Information